Dr Lanzer has engaged quality control experts to ensure that his practice (which includes the provision of both day surgery services for cosmetic and dermatological surgical procedures and specialist consulting rooms) complies with all legal standards and additional standards (voluntarily undertaken) to ensure that, his patient records including records of patient examination, clinical findings and diagnosis, are created and maintained in accordance with universal best practice. In addition, there are standards set at international level which are far more demanding and to which some practitioners subscribe, although there is no obligation to do so under Australian law.
Dr Lanzer made a decision some years ago to implement systems in his practice to ensure that the services that he provides are delivered safely and of the highest quality of care. As a result he sought certification of his practice, both for the provision of day procedure services for cosmetic and dermatological procedures and his specialist consulting rooms from the International Standards Organisation (ISO) which operates out of Geneva, Switzerland and is recognised worldwide as an organisation that sets the highest standards for both business and professional service providers.
Dr Lanzer’s practice (both the day surgery practice and specialist consulting practice) was certified and registered under ISO 9001:2008 on 15 Sepember 2010 (Certificate No:BMH546599).
An independent audit is physically conducted at Dr Lanzer’s business premises annually as a condition of registration.
Dr Lanzer’s practice also complies with:
1. The new National Safety and Quality Health Service Standards (June 2011), which were submitted to the Hon. Dr Kim Haines, Minister for Health on 19 May 2011 and described as “….a critical component of the Australian Health Service Safety accreditation scheme endorsed by the Australian Health Ministers in November 2011″;
2. The Health Services (Private Hospitals and Day Procedure Centres) Regulations 2002 made under the Health Services Act 1988 (Vic). The Department of Health Policy, Instruments and Compliance Unit is the governing body charged with ensuring compliance with these regulations.
This unit also provides guidance and support to practitioners who provide services that are subject to the regulations.
In summary, Dr Lanzer’s practice, at all levels, complies with the highest standards imposed by law on medical practitioners in Australia and the more onerous standards voluntarily undertaken, which are required to achieve ISO registration, and the standards recommended by the Australian Commission on Safety and Quality in Health Care in their report of 19 May 2011. There are no standards, mandatory or voluntary, that Dr Lanzer’s practice does not meet.